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Transportation expenses
The transport costs will depend on the delivery area, the weight and the amount of your order. When registering on our website you must choose the shipping area that corresponds to the delivery address among these:
•mainland Spain
•Balearics
• Canaries
•Ceuta and melilla
•Italy
•Portugal
•France, Germany
When you place an order, the program will calculate the corresponding transportation costs.
Product availability.
Most of the products that appear on our website are available in our warehouse. If any reference is missing, we will contact you to inform you of the approximate delivery time and ask for your agreement. Once informed, the client may choose between maintaining the order or proceeding to cancel it and refund the amount if the payment has already been made.
The receipt of the order
The delivery of the order is made within the usual delivery hours of the transport agencies. To facilitate delivery, we recommend that the customer take this into account when providing us with a delivery address. If it is difficult for you to receive it at home, it can also be delivered at work, to a relative, a store you trust, etc. The client can indicate a certain day of delivery. You can also suggest a certain delivery time, without this implying a commitment to comply with the agency.
If the client receives a broken or damaged package or has any suspicion that the merchandise may have suffered any damage, he must indicate this clearly on the delivery sheet that the carrier will give him. If you can't review it or have questions about the content, put "Pending review." In the event of suffering any damage that is due to transport, you will have to contact the agency to report the incident as soon as possible and, likewise, inform Grupo flora y fauna SLU as soon as possible at +34954022235. Always within 24 hours from the reception of the package so that the shipping insurance is effective and we can solve the incident as quickly as possible.
Transport insurance.
When you place an order you must receive it in perfect condition. If not, we guarantee the replacement of the product at no cost to you.
Right of return.
In accordance with current legislation on electronic commerce, the customer has the right to return their purchase within a period of 14 business days from receipt of the order. The products must be returned in their original packaging and without having been manipulated or used. The customer must assume the cost of the return and the shipping made. This amount will be deducted from the value of the returned product.
Shipping conditions for Peninsular Spain
The shipment will be made by the GLS express courier companies. The delivery time at home will be from 1 to 2 business days depending on the destination population. Orders by individuals, other than store accounts or companies, will have the option of each €50, free shipping of 10kg to mainland Spain.
This means that if the amount of the purchase is equal to or greater than €100, you will have 20kg of free Peninsular shipping, and so on.
If there is any conflict if this option does not appear in compliance with the conditions, please contact us and Grupo flora y Fauna SLU will correct the possible error.
The courier company usually delivers during business hours, so if you have a preference for delivery between morning or afternoon, you can tell us in the order comment and the transport company will try to fulfill it to the best of its route and time possibilities.
The price of the products does not include installation or assembly.
Shipping conditions for the Balearic Islands
The shipment will be made by the GLS courier companies. The delivery time at home will be from 1 to 2 business days.
The maximum measurements of each package must be less than 120 cm and less than 40 kg. If it is greater than what is described above, an additional increase will be charged, which will be calculated on the web before finalizing the order.
The courier company usually delivers during business hours, so if you have a preference for delivery between morning or afternoon, you can tell us in the order comment and the transport company will try to fulfill it to the best of its route and time possibilities. .
The cash on delivery payment option for shipping to the Balearic Islands is not allowed.
Shipping conditions for Ceuta and Melilla.
The shipment will be made by the GLS courier companies. The delivery time at home will be 2 to 3 business days.
The maximum measurements of each package must be less than 120 cm and less than 40 kg. If it is greater than what is described above, an additional increase will be charged, which will be calculated on the web before finalizing the order.
The courier company usually delivers during business hours, so if you have a preference for delivery between morning or afternoon, you can tell us in the order comment and the transport company will try to fulfill it to the best of its route and time possibilities. .
The cash on delivery payment option for shipping to Ceuta and Melilla is not allowed.
Shipping conditions for the Canary Islands.
The shipment will be made by the GLS courier companies. The delivery time at home will be 2 to 3 business days.
The maximum measurements of each package must be less than 120 cm and less than 40 kg. If it is greater than what is described above, an additional increase will be charged, which will be calculated on the web before finalizing the order.
The courier company usually delivers during business hours, so if you have a preference for delivery between morning or afternoon, you can tell us in the order comment and the transport company will try to fulfill it to the best of its route and time possibilities. .
The cash on delivery payment option for shipping to the Canary Islands is not allowed.
Shipping conditions for Portugal
In Peninsular Portugal there is the option of orders greater than or equal to €69 and less than 10kg will be free.
The shipment will be made by the express courier company GLS. The delivery time at home will be from 2 to 3 business days depending on the destination population.
Delivery times are counted from the moment the order leaves our warehouse, which we will notify you by email.
The measurements of the maximum of each package must be less than 190 cm and less than 40 kg. If it is greater than what is described above, an additional increase will be charged, which will be calculated on the web before finalizing the order.
In some cases and depending on the availability of the product, our incident team will contact you to give you a solution and to inform you of the delivery time once the selected product is available.
The courier company usually delivers during business hours, so if you have a preference for delivery between morning or afternoon, you can tell us in the order comment and the transport company will try to fulfill it to the best of its route and time possibilities. .
The Islands of Portugal have a different rate than mainland Portugal, which will appear when you enter the postal code.
Shipments will be made by the GLS company and will have a maximum weight of 40kg, the freight being calculated according to the volume and weight of the merchandise.
The cash on delivery payment option for shipping to Portugal is not supported.
Shipping conditions for countries of the European Community.
The shipment will be made by the international transport company GLS.
The transit time for delivery will be from 2 to 4 business days depending on the destination population.
The cash on delivery payment option for shipments to Europe is not supported.
You can track the shipment, we will send you notification and tracking number by e-mail.
Shipments to Europe are subject to weight and/or volume restrictions (maximum measurements of each package must be less than 120 cm and less than 40 kg), so some very heavy or bulky orders cannot be sent under these conditions. When this happens we will contact you to assess other possibilities.